Customer Care

If you have any comments, concerns, or feedback please feel free to get in touch with us:
Phone: +1 .800.425.1629
(Monday-Friday 10AM-6PM Eastern Standard Time)


Standard – Ground Shipping

We charge standard FedEx ground rates for shipping in the continental US. (Rates are calculated by the recipient’s location). Expect delivery 5-10 business days after the order is processed.


For overnight delivery the next business day, orders must be submitted Monday through Thursday (excluding holidays) before 9am ET. FedEx orders placed on Thursday after 9am ET through Friday 9am ET will arrive on Monday. FedEx order placed on Friday after 9am ET and over the weekend will arrive on Wednesday.

We do not offer shipping outside the continental US.

Please see our store locator to find retailers in your area.


To download the return/exchange form please click here (Note: You must have Adobe Acrobat Reader installed on your computer to view and print this file.

If an item is damaged during shipping, please notify us immediately at or +1 .800.425.1629

All items purchased from lapiluv can be returned within 30 days of delivery for an exchange or a full refund of the price of the item and must include the original receipt. lapiluv must be in unused, perfect condition, with all tags and/or wraps attached. If you are exchanging an item, please note that shipping charges to lapiluv as well as return shipping is paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by lapiluv.

lapiluv will only return/exchange items purchased through and a copy of your receipt is required. Items purchased through a lapiluv retailer must be returned/exchanged through that specific retailer, observing their particular return/exchange policy.


Items purchased on sale cannot be returned or exchanged.


We understand the sensitivity of your personal information and lapiluv will not share or sell your personal information with other parties. When you order with us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting lapiluv news. You may opt-out if you no longer wish to receive communications from us.

All other personal information is used for order processing purposes and is kept private and secure.